Shipping policy

At Ardour, we work to ensure your orders reach you smoothly and on time. 
Please review our shipping guidelines below:

Kindly Note: We fulfil all our orders from India

1. Delivery Options and Rates (India)

We offer free shipping on all orders within India

2. Order Processing Time (India)

Although we ship pan-India, certain pin codes may have limited service availability due to courier restrictions. For orders with existing inventory, your order will be shipped within 2-4 business days of purchase. All orders are dispatched from our Mumbai, India warehouse. Please allow an additional 3-5 business days for dispatch during busy periods. 

Orders placed during weekends or public holidays will be processed on the next business day.

Once your order is shipped, your order will be delivered within 3-5 business days, if within India. 

For items that are on made to order basis, the order processing and delivery timelines will vary. Processing and delivery timelines can be seen from the product page.

3. International Shipping 

We ship to over 28 countries on a DDP Basis (Delivery Duties Paid Basis). This means that we have covered most of the relevant import duties and taxes so eliminate any hidden fees when the order reaches the destination. However, if the order is returned - these duties and taxes are non-refundable. Please also see our shipping policy for reverse shipping details.

All orders have a flat fee of GBP 15 - this helps us ensure that you get your order without any extra/hidden fees at a later stage!

Tracking process stays the same as domestic orders but delivery timelines will differ. All orders are dispatched from our Mumbai, India warehouse and will typically be with you within 5-7 working days. Please allow an additional 3-5 business days for dispatch during busy periods. 

If you have any questions at all, please feel free to chat with our agent or email us on ardour2018@gmail.com

4. Shipping Confirmation

We ship through trusted courier partners for safe and timely delivery. You can track your order via your shipping confirmation email or by logging into your account. Please note that it may take 24 hours for tracking updates to appear. 

If you do not receive your tracking details, please contact the team directly at ardour2018@gmail.com

5. Address Accuracy

Ensure correct shipping details. We cannot redirect shipped orders. Incorrect addresses may result in returns.

6. Failed Delivery Attempts

Delivery agents will make up to three attempts. If undelivered, the package will return to us.