Refund policy

Return & Exchange Policy 

We understand that sometimes, things may not work out as expected and want you to feel completely comfortable and confident with your purchase. 

Although the policy stays the same, the process will differ slightly if you are shopping from outside India, so please do spend sometime to slow down and read as applicable to you. If there are any further questions, we are here to assist you via email ardour2018@gmail.com

Kindly Note: We fulfill all our orders from India. The products we sell are made to order and produced specifically for you once your order is placed. Because of this, these items may be exempt from the EU right of withdrawal and the 14-day cooling-off period that normally applies to distance sales.

This means that, once your order has been placed, you might not have the right to cancel or return the item simply because you changed your mind.

This does not affect your legal rights if the item arrives damaged.

What’s Eligible for Return/Exchange 

We understand that a product may not look exactly the same as you envision it. However, as with the case of slow fashion - material/colour differences owing to the process and nature of slow fashion are likely and will not be considered for return/exchange/refund.

We currently only offer refund/exchange in case of manufacturing defects and only exchange in the case of sizing mismatch provide that

  • The item is unused, unwashed, and in its original packaging
  • All tags and labels are intact
  • The request is raised within 5 days from date of delivery ⁠
  • The item is from existing inventory i.e. it was not 'made to order'

You can raise your request directly from your account or by emailing ardour2018@gmail.com. Once the request is approved, we’ll arrange reverse logistics as per the follows

India -

  1. For any manufacturing defect, we will organise your pickup and exchange (if opted for) at no extra cost to you. Once received and approved at our facility - your refund/exchange will be initiated.
  2. For a size related exchange, we request that you post the item to us using a tracked service. Once received and approved at our facility - we will initiate a reshipment based on your chosen size. 

Please state your reason for return clearly to allow for timely and accurate course correction from our end. 

Outside India - 

  1. For any manufacturing defect, we will organise your pickup at no extra cost to you. Once received and approved at our facility - your refund will be initiated.
  2. For a size related exchange, we request that you post the item to us using a tracked + duties paid service. Once received and approved at our facility - we will initiate a reshipment based on your chosen size. 

Please state your reason for return clearly to allow for timely and accurate course correction from our end. 

Please note: Returns/Refunds/Exchanges are not acceptable on made to order items as these have been created just for you. Please email ardour2018@gmail.com for further assistance on this.

Refund/Exchange Process

•⁠  ⁠Exchange: If you have opted for Exchange - please log into your account or email us to let us know the alternative sizing you want to opt for.

•⁠  Refund (Bank Transfer): We’ll initiate the refund once your bank account details are shared and verified within 7-10 working days post pickup.

Please note: Refund amount is no more than the amount paid at the time of placing the order and will be deducted for applicable return shipping charges.

Please note: We don't accept COD or offer COD as a form of refund. We also don't offer Store Credits or Gift Cards currently.

Need Help?

If you have any questions or concerns, our team is always happy to assist.
Email us at ardour2018@gmail.com - we’re here to help.